Spa Policies

    To ensure every guest enjoys a peaceful and seamless experience, please review the following policies before booking. These guidelines help us provide a high-quality service and respect the time of both our therapists and our clients.

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    1. Booking & Appointment Requirements

    • Please book at least 4 hours in advance when possible.

    • Same-day appointments are subject to therapist availability.

    • A valid phone number and location address in Valle de Guadalupe / Ensenada / Ruta del Vino are required to confirm your appointment.

    • For couples or VIP experiences, please ensure enough space for two massage beds.

    2. Travel & Location

    Armonía Valle is a mobile spa service.
    We travel to:

    • Valle de Guadalupe

    • Ensenada (select areas)

    • Ruta del Vino

    • Private villas, cabins, hotels & Airbnbs

    3. Preparation Before Your Session

    To ensure a smooth experience:

    • Please allow us space for the massage bed(s) and equipment.

    • If the treatment will be outdoors, ensure the area is clean, shaded, and free of strong wind.

    • A restroom or small area to wash hands is appreciated.

    • For facials, please arrive with a clean face or allow time for makeup removal.

    4. Cancellations & Changes

    We understand that plans can change.
    To respect our therapist’s time:

    • Cancellations made 12 hours or more before the appointment are free of charge.

    • Cancellations made under 12 hours may incur a fee of 50% of the service.

    • No-shows or last-minute cancellations (under 2 hours) may be charged 100% of the service.

    • If you are running late, please notify us as soon as possible. Session length may be adjusted depending on schedule.

    5. Health & Safety

    Your well-being is our priority.

    Please avoid scheduling a session if you have:

    • Fever

    • Skin infections

    • Contagious conditions

    • Recent surgeries without doctor clearance

    • Severe sunburn in the treatment area

    If symptoms appear after booking, contact us to reschedule.

    Therapists may refuse service if conditions are unsafe or contraindicated.

    6. Payments

    We accept:

    • Cash (MXN / USD)

    • Bank transfer

    • Credit and Debit cards

    • Deposit in advance for VIP experiences may be required

    • Payment must be completed before or immediately after your session

    7. VIP & Special Setups

    For romantic setups or birthday decorations:

    • A deposit of 30% is required to reserve materials (petals, candles, wine, balloons, etc.).

    • Setups require additional preparation time.

    • Decorations may vary slightly depending on availability.

    8. Privacy & Comfort

    Your comfort matters.
    You will be properly draped at all times.
    All personal information and communications remain confidential.

    9. Therapist Safety Policy

    For everyone’s safety:

    • Harassment or inappropriate behavior will result in immediate termination of service.

    • The full service fee will still apply.

    • Future appointments will not be accepted.

    10. Weather & Outdoor Services

    If your session is outdoors:

    • Weather must be appropriate (shade, no rain, no strong wind).

    • If conditions are unsafe, we may recommend moving indoors or rescheduling.

    11. Gift Certificates

    Gift certificates are available upon request.
    They must be used within 6 months of the purchase date.

    12. Contact Information

    For questions or special requests:

    WhatsApp: https://wa.me/526466139201